Kruiz, Inc. Terms of Service
Last Updated: 07/10/2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you — whether individually or on behalf of a veterinary practice, business, or other legal entity (“you,” “your,” or “User”) — and Kruiz, Inc. (“Kruiz,” “we,” “us,” or “our”), a corporation organized under the laws of the State of Delaware, with its principal place of business at 131 Continental Dr, Suite 305, Newark, DE 19713. These Terms govern your access to and use of the Kruiz website located at http://www.kruiz.co (the “Site”), the Kruiz mobile application, the Kruiz Control B2B software platform, the “Kruizy” AI assistant, and all related software, tools, content, and services that link to or reference these Terms (collectively, the “Services”).
BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, INCLUDING ALL DOCUMENTS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.
These Terms incorporate by reference our Privacy Policy, our Booking Cancellation & Refund Policy, and any other policy, order form, or operating rule that we publish or that references these Terms. Where you have entered into a separate written agreement with Kruiz (for example, a Master Services Agreement, order form, or partner program agreement), that separate agreement governs and controls over these Terms to the extent of any conflict, but only with respect to its subject matter.
We may modify these Terms at any time. We will provide notice of any material change by email to the address associated with your account or by posting a notice on the Site, and the modified Terms will become effective upon posting or as otherwise stated in the notice. Your continued use of the Services after the effective date of any change constitutes your acceptance of the modified Terms. We recommend that you print or retain a copy of these Terms for your records.
The Services are intended solely for users who are at least eighteen (18) years of age. Persons under 18 are not permitted to access, register for, or use the Services. The Services are not designed to comply with industry-specific regulations such as HIPAA, GLBA, or FISMA; if your interactions are subject to such laws, you may not use the Services.
How to Read These Terms
Part A sets out the general and consumer terms applicable to all Users, including pet owners and travelers who use the Site, mobile application, and Kruizy for information and booking.
Part B sets out the additional terms applicable exclusively to veterinary clinics, hospitals, partners, and other business entities (“Business Customers” or “Practices”) that subscribe to or use Kruiz Control, the Kruiz B2B software platform.
Part C sets out the provisions that apply to all Users, including dispute resolution, governing law, disclaimers, and general legal provisions.
In the event of a conflict between Part A and Part B, Part B controls with respect to Business Customers and Kruiz Control. Part C applies to all Users.
Table of Contents
PART A — GENERAL & CONSUMER TERMS
A1. Definitions
A2. Nature and Scope of Services
A3. Beta, Pilot, and Preview Programs
A4. The “Kruizy” AI Assistant
A5. Bookings, Payment, and Cancellation
A6. User Accounts, Eligibility, and Responsibilities
A7. Third-Party Travel Providers
A8. Affiliate and Strategic Partnerships
A9. Intellectual Property and Acceptable Use
A10. Prohibited Activities
A11. Consumer Disclaimers and Limitation of Liability
A12. Consumer Indemnification
PART B — KRUIZ CONTROL: B2B SAAS SUBSCRIPTION TERMS
B1. Kruiz Control Services; Nature, Scope, and Disclaimers
B2. Business Customer Acknowledgments
B3. Service Plans and Tiers; Early-Partner and Promotional Programs
B4. Business Accounts and Eligibility
B5. Business Customer Representations and Responsibilities
B6. Fees, Payment, and Billing
B7. Free Trials and Automatic Conversion
B8. Refunds
B9. Certificates, Endorsement, and Veterinary Responsibility
B10. Customer Data; Ownership and Compliance
B11. Data Security and Confidentiality
B12. Intellectual Property (Kruiz Control)
B13. Prohibited Activities (Business Customers)
B14. Third Parties (USDA, Carriers, Airlines, Foreign Authorities)
B15. Term, Termination, and Data Retrieval
B16. Business Disclaimer of Warranties
B17. Business Limitation of Liability
B18. Business Indemnification
B19. Insurance
B20. User Data and Backups
PART C — PROVISIONS APPLICABLE TO ALL USERS
C1. Privacy Policy
C2. Electronic Communications, Transactions, and Signatures
C3. SMS Text Messaging
C4. Modifications, Interruptions, and Services Management
C5. Force Majeure
C6. Governing Law and Venue
C7. Dispute Resolution; Arbitration; Class-Action Waiver
C8. California Users and Residents
C9. Marketing and Publicity
C10. Miscellaneous
C11. Contact Us
PART A — GENERAL & CONSUMER TERMS
A1. Definitions
“Booking” means a confirmed reservation made through the Services for travel, lodging, or a related service offered by a Service Provider.
“Service Provider” means a hotel, airline, carrier, or other third-party travel or logistics provider made available through the Services.
“Content” means all text, data, graphics, software, and other materials made available through the Services.
“User,” “you,” or “your” means any individual or entity that accesses or uses the Services.
A2. Nature and Scope of Services
Kruiz operates a technology platform that allows Users to search, compare, book, and manage pet-friendly travel services offered by third parties. Kruiz acts solely as an intermediary and technology provider. Kruiz does not own, operate, control, or supply the accommodations, transportation, airline services, or other offerings made available through the Services, and each Service Provider remains solely responsible for the quality, accuracy, availability, and performance of its own offerings.
By making a Booking or purchase, you enter into a direct contractual relationship with the relevant Service Provider, and that Service Provider’s own terms and conditions will govern your Booking in addition to these Terms. Kruiz is not a party to that relationship except as expressly stated herein.
The Services are directed to Users in the United States. Users who access the Services from other jurisdictions do so on their own initiative and are solely responsible for compliance with applicable local law. Nothing in the Services constitutes an offer or solicitation in any jurisdiction where such offer or solicitation would be unlawful.
A3. Beta, Pilot, and Preview Programs
From time to time Kruiz may make available features or services designated as “beta,” “pilot,” “preview,” or similar (each, a “Beta Program”). Access to a Beta Program is by invitation only. If you elect to participate, you acknowledge and agree that: (a) the Beta Program is provided for testing and evaluation only and is not part of the standard Services; (b) the Beta Program may contain bugs, errors, or limited functionality and may result in data loss; (c) the Beta Program is provided “AS IS” and “AS AVAILABLE” without any warranty or liability of any kind; (d) Kruiz may modify or discontinue the Beta Program at any time without notice; and (e) all information concerning the Beta Program, including its features and your feedback, is Kruiz’s Confidential Information and may not be disclosed publicly.
A4. The “Kruizy” AI Assistant
Kruiz provides an artificial-intelligence assistant, “Kruizy,” for general informational purposes only. You acknowledge and agree that: (a) as with any AI technology, Kruizy may produce incomplete, outdated, or inaccurate output, and Kruiz does not warrant that its output is current or error-free; (b) Kruizy does not provide veterinary, medical, legal, immigration, or professional advice and is not a substitute for consultation with a licensed professional; and (c) because regulations and health requirements change frequently, you are responsible for independently verifying any information and for confirming travel requirements directly with the relevant authorities and Service Providers. Kruiz is not liable for any outcome resulting from your reliance on Kruizy.
A5. Bookings, Payment, and Cancellation
All Bookings, payments, and cancellations made through the Services are governed by the Booking Cancellation & Refund Policy, which is incorporated into these Terms by reference and which you agree to be bound by. That policy includes, without limitation, the rules and restrictions established by Service Providers, Kruiz’s service-fee refund practices, your payment obligations, and your responsibilities regarding the accuracy of all Booking and pet information. You may review the current Booking Cancellation & Refund Policy at any time on the Site.
A6. User Accounts, Eligibility, and Responsibilities
You represent, warrant, and agree that: (a) you are at least 18 years old and have the legal capacity to enter into these Terms; (b) all information you provide is true, accurate, current, and complete, and you will maintain and promptly update it; (c) you will safeguard your account credentials and are solely responsible for all activity under your account; (d) you will review all Booking details (including dates, accommodations, pet policies, and cancellation terms) for accuracy before confirming; (e) you are solely responsible for the accuracy of all pet-related information (including species, breed, size, weight, and vaccination status), and you acknowledge that Service Providers may impose non-negotiable pet policies and may deny a Booking upon arrival for inaccurate information, for which Kruiz has no liability; and (f) you will use the Services only for lawful, authorized reservations for yourself or a person for whom you are legally authorized to act.
A7. Third-Party Travel Providers
Kruiz as Intermediary.
Kruiz is a technology platform and intermediary, not a travel provider. Information regarding Service Providers (including pricing, availability, pet policies, amenities, and descriptions) is supplied by the Service Providers or their representatives. While Kruiz uses reasonable efforts to validate such information, it cannot guarantee real-time accuracy and is not responsible for errors or inaccuracies in third-party data.
Disputes with Providers.
Any dispute or claim relating to service delivery, quality, misrepresentation, failure to accommodate a pet, or any other aspect of a Booking must be resolved directly with the applicable Service Provider. Kruiz’s sole responsibility, at its discretion, is to assist in communicating with the Service Provider.
A8. Affiliate and Strategic Partnerships
Affiliate Disclosure.
Kruiz participates in affiliate marketing programs and strategic partnerships and may receive commissions, referral fees, or other compensation for products or services purchased or booked through links on the Services. Recommendations generated with the assistance of automated tools or human review are based on general utility and availability and do not constitute an endorsement of any provider’s specific competence or licensing.
Amazon Associates.
Kruiz is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. As an Amazon Associate, Kruiz earns from qualifying purchases.
Professional Service Partners.
The Services may link to or integrate with independent third-party professional providers, including veterinary clinics, hospital networks, and USDA-accredited veterinarians. Such providers are independent third parties and not employees, agents, or joint venturers of Kruiz. Kruiz does not practice veterinary medicine, does not warrant any provider’s competence or licensing, and is not liable for any malpractice, misdiagnosis, injury, service failure, or damages arising from your interaction with any such provider. You are solely responsible for selecting and vetting any provider.
A9. Intellectual Property and Acceptable Use
All content, data, software, functionality, trademarks, service marks, logos, and trade dress used in the Services (the “Kruiz Content and Marks”) are the exclusive property of Kruiz or its licensors and are protected by United States and international intellectual property laws. Subject to your compliance with these Terms, Kruiz grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use (consumers) or internal business purposes (Business Customers). No other use is permitted without Kruiz’s prior written consent, and any unauthorized use immediately terminates the license granted herein.
A10. Prohibited Activities
You agree not to: (a) use the Services for any unlawful, fraudulent, false, or misleading purpose; (b) engage in data scraping, crawling, spidering, or any automated means of accessing, copying, or monitoring the Services or their data; (c) reverse engineer, decompile, or attempt to derive the source code of any part of the Services; (d) upload or transmit any virus, malware, or malicious code; (e) impose an unreasonable or disproportionate load on Kruiz’s infrastructure, or otherwise interfere with or disrupt the Services; (f) use the Services to build or assist in building a competing product or service; or (g) circumvent any security or access control.
A11. Consumer Disclaimers and Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND KRUIZ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. KRUIZ IS NOT LIABLE FOR ANY ACT, ERROR, OMISSION, REPRESENTATION, WARRANTY, BREACH, OR NEGLIGENCE OF ANY SERVICE PROVIDER, AFFILIATE PARTNER, OR OTHER THIRD PARTY, INCLUDING OVERBOOKINGS, CANCELLATIONS, CHANGES TO TRAVEL ARRANGEMENTS, PRODUCT DEFECTS, OR ANY PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE RESULTING THEREFROM.
TO THE FULLEST EXTENT PERMITTED BY LAW, KRUIZ’S TOTAL AGGREGATE LIABILITY IN CONNECTION WITH ANY BOOKING OR SERVICE WILL NOT EXCEED THE TOTAL SERVICE OR FACILITATION FEES ACTUALLY PAID BY YOU TO KRUIZ FOR THAT SPECIFIC BOOKING. KRUIZ WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, AND IN SUCH JURISDICTIONS KRUIZ’S LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
A12. Consumer Indemnification
You agree to defend, indemnify, and hold harmless Kruiz, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, demands, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your breach of these Terms or any incorporated policy; (b) your violation of any law or the rights of a third party; (c) your use of the Services; or (d) any act, omission, or property damage caused by your pet during travel or at a Service Provider’s property. This obligation survives termination of these Terms.
PART B — KRUIZ CONTROL: B2B SAAS SUBSCRIPTION TERMS
This Part B applies exclusively to Business Customers that subscribe to or use Kruiz Control. References in this Part B to “the Platform” mean Kruiz Control. Part B applies in addition to, and where applicable prevails over, Part A with respect to Business Customers.
B1. Kruiz Control Services; Nature, Scope, and Disclaimers
Administrative and Preparation Role.
Kruiz Control is a software platform and managed administrative service that assists Business Customers in intaking, auditing, preparing, staging, managing, and transmitting animal health certificates and related veterinary travel documentation, including export health certificates processed through USDA systems such as the Veterinary Export Health Certification System (“VEHCS”) and, where offered, interstate electronic Certificates of Veterinary Inspection (“eCVIs”). Kruiz is not a veterinary practice, veterinarian, government agency, customs broker, freight forwarder, immigration consultant, travel agent, or law firm, and Kruiz does not provide veterinary, medical, legal, immigration, or travel-logistics advice. Kruiz’s role is administrative, informational, and preparatory only.
Preparer Function; Veterinarian Retains Control.
Where Kruiz acts as the designated “Preparer” within VEHCS on behalf of a Business Customer, Kruiz stages documentation for the Business Customer’s final veterinary review, approval, signature, endorsement, and submission. Kruiz does not examine, diagnose, vaccinate, microchip, treat, or otherwise medically attend to any animal, and does not sign, certify, or endorse any certificate. The licensed, USDA-accredited veterinarian remains the sole certifying party of record.
USDA Interaction.
Kruiz cannot control, predict, or guarantee USDA or APHIS processing times, discretionary decisions, working hours, system availability, or staffing. Delays, rejections, revisions, or other actions by USDA/APHIS or any government authority are outside Kruiz’s control, and Kruiz is not responsible for them.
Country Entry Requirements.
Kruiz maintains a proprietary rules engine and monitors USDA/APHIS and relevant foreign-government sources on a regular basis. However, destination countries may change entry, health, documentation, quarantine, or import-permit requirements at any time, with or without notice, and such changes may not be immediately reflected in the Services. Where a destination’s requirements are not published by USDA, Kruiz may aggregate commonly accepted requirements from publicly available sources, which are not guaranteed to be accepted by the destination. USDA endorsement of a certificate is not a guarantee of entry, and final entry decisions rest exclusively with the destination country’s agricultural, customs, immigration, and public-health authorities.
Travel Logistics and Shipping.
Kruiz does not arrange airline bookings, ground transport, import permits, visas, customs clearance, or quarantine arrangements. Where Kruiz facilitates the generation of shipping labels for physical delivery of endorsed certificates, Kruiz is not the carrier; the carrier (e.g., FedEx or UPS) is an independent third party, and Kruiz does not guarantee on-time delivery, custody in transit, or against lost or damaged shipments.
Information Accuracy.
The Business Customer is solely responsible for providing accurate, current, and complete pet, owner, and travel information, including microchip numbers (and confirming readability and ISO 11784/11785 compliance where required), vaccination and parasite-treatment records, and destination details. Kruiz takes all such information as provided and does not independently verify it.
B2. Business Customer Acknowledgments
In addition to the disclaimers in Section B1, each Business Customer expressly acknowledges and agrees that: (a) travel and entry requirements are dynamic and may change without notice; (b) contagious illness, parasitic conditions, behavioral issues, or other health concerns may delay or prevent issuance of a certificate or entry, and flexible travel plans are strongly recommended; (c) it is the Business Customer’s and pet owner’s responsibility to provide accurate information and to confirm requirements with the destination country, the airline, and any relevant embassy or consulate; (d) Kruiz cannot control or influence USDA processing times or guarantee that USDA will meet any planned travel date; (e) compliance with all published requirements does not guarantee entry, which rests solely with destination authorities; and (f) Kruiz is not the shipping carrier and is not responsible for carrier delays, losses, or damage.
B3. Service Plans and Tiers; Early-Partner and Promotional Programs
Kruiz Control is offered through one or more service plans and tiers, which may include a self-service tier (in which the Business Customer enters information directly and the veterinarian completes review and submission) and a managed or “white-glove” tier (in which Kruiz performs data intake, auditing, and VEHCS preparation as Preparer, and the veterinarian retains final review, approval, signature, endorsement, and submission). The specific features, limitations, and pricing of each plan are described on the Site or at checkout and may be updated from time to time.
Specially Priced Programs.
Certain Business Customers may participate in founding, early-partner, pilot, promotional, beta, or other specially priced programs that Kruiz offers from time to time. The specific fees, discounts, complimentary certificate allotments, trial terms, rate-lock commitments, and other terms applicable to any such program are set forth in a separate order form, partner agreement, master services agreement, or written offer governing that program (a “Separate Agreement”), which controls over the standard pricing and standard trial terms described in these Terms to the extent of any conflict. Except as expressly provided in a Separate Agreement, the standard pricing and terms presented at checkout and on the Kruiz Control pricing page apply. Participation in, and the availability and duration of, any specially priced program is at Kruiz’s discretion, and standard rates apply upon expiration of the applicable program unless otherwise agreed in writing.
B4. Business Accounts and Eligibility
To use Kruiz Control, a Business Customer must register for an account. Multiple staff members of the same Business Customer may access the account under individual login credentials. The Business Customer agrees to provide true, accurate, current, and complete registration information; to maintain and promptly update it; to keep all credentials confidential and not share them with unauthorized persons; to promptly notify Kruiz of any unauthorized use or security breach; and to be solely responsible for all activity under its account or any associated login. Kruiz may suspend or terminate any account or login in its discretion, including for inaccurate information, non-payment, abuse, fraud, or violation of these Terms.
B5. Business Customer Representations and Responsibilities
By using Kruiz Control, the Business Customer represents, warrants, and covenants that: (a) all registration and account information is and will remain true, accurate, current, and complete; (b) the person accepting these Terms has authority to bind the Business Customer; (c) each veterinarian who uses Kruiz Control to review, sign, endorse, or submit certificates is duly licensed, in good standing, USDA-accredited where required, and authorized to do so (the “Accreditation Warranty”); (d) it will independently review and verify all pet, owner, and travel information for accuracy before any certificate is signed and submitted, including confirming microchip readability and identification; (e) it will confirm destination-country requirements directly with the destination authorities, the relevant airline, and any applicable embassy or consulate; and (f) it will not access the Services by automated means except through tools authorized by Kruiz. If any information provided is untrue, inaccurate, or incomplete, Kruiz may suspend or terminate the account and refuse current or future use of the Services.
B6. Fees, Payment, and Billing
Fee Components.
Use of Kruiz Control may involve: (i) a recurring platform subscription fee, billed at the plan and rate selected at checkout or set forth in a Separate Agreement; (ii) a per-certificate service fee charged for each health certificate processed through the Platform; and (iii) pass-through government endorsement fees and shipping costs as described in Section B9. Current pricing for each component is presented at checkout and on the Kruiz Control pricing page, which is incorporated by reference and may be updated from time to time.
Billing and Renewals.
Subscriptions are billed in advance on the recurring cycle selected at checkout (for example, monthly or annual) and, unless canceled before the end of the then-current billing cycle, automatically renew at the then-current applicable rate. Except as required by law or expressly provided in a Separate Agreement, all fees are non-refundable. Per-certificate service fees are usage-based and are charged when the certificate is created for execution and the associated preparation work has begun.
Rate Changes.
Kruiz reserves the right to adjust standard subscription and per-certificate fees. Kruiz will provide notice of any change to a Business Customer’s recurring subscription fee at least thirty (30) days before it takes effect, after which the Business Customer may continue at the new rate or terminate in accordance with Section B15 before the change takes effect. Rate-lock or prepaid commitments, where offered, are governed by the applicable Separate Agreement.
Payment Authorization; Taxes.
The Business Customer agrees to provide current, complete, and accurate billing information; to keep it updated; and to authorize Kruiz (directly or through its payment processor) to charge the payment method on file for all amounts owed. All payments are in U.S. dollars. Applicable sales or use taxes will be added where required. Kruiz may correct pricing errors at any time, including after payment.
Late Payment.
Amounts unpaid more than thirty (30) days after they become due are past due. Kruiz may, in addition to its other remedies, (a) suspend or terminate access to the Platform, (b) charge interest at the lesser of 1.5% per month or the maximum rate permitted by law, and (c) recover reasonable collection and attorneys’ fees.
Billing Disputes.
The Business Customer must notify Kruiz in writing of any billing dispute within thirty (30) days after the charge or invoice date. Amounts not disputed within that period are deemed accepted.
B7. Free Trials and Automatic Conversion
Kruiz may offer eligible Business Customers a free trial of Kruiz Control. Unless a Separate Agreement provides otherwise, by initiating a free trial the Business Customer agrees that:
Duration and Cap.
The trial period runs until the earlier of thirty (30) days after the trial start date, or the processing of three (3) health certificates through the Platform — whichever occurs first.
Payment Method Required.
A valid payment method is required to initiate a free trial. The payment method will be kept on file and will not be charged the recurring subscription fee at signup, but the Business Customer authorizes Kruiz to charge it upon conversion and thereafter as provided below.
Automatic Conversion.
Unless canceled before the trial period ends (by time or certificate cap), the account will automatically convert to a paid, recurring subscription at the then-current applicable rate (or the rate stated in an applicable Separate Agreement), and the payment method on file will be charged beginning on the conversion date and on the same calendar day of each cycle thereafter.
What the Trial Covers.
The trial waives the recurring subscription fee for the trial period only. The per-certificate service fee continues to apply to each certificate processed during the trial, and the Business Customer remains responsible for any government endorsement fees and shipping costs incurred during the trial, whether paid directly or arranged through Kruiz at cost, as described in Section B9.
Trial Disclaimers.
During the trial period the Platform is provided “AS IS” and “AS AVAILABLE” without warranties, service-level commitments, support obligations, or indemnification, and Kruiz is not liable for any damages, service interruptions, or data loss during the trial.
Trial Data.
If a trial is canceled before conversion, Kruiz may delete Customer Data generated during the trial, subject to any legal retention requirement (such as the certificate-archive obligation in Section B15).
B8. Refunds
Except as required by law or expressly provided in a Separate Agreement, subscription fees are non-refundable, including for partial periods, unused time, or periods following cancellation. Per-certificate service fees are earned when preparation begins and are non-refundable once that work has started, except that Kruiz will refund or credit a fee charged in error (for example, a duplicate charge or a charge for a certificate never created or processed). Any refund or credit is at Kruiz’s reasonable discretion, is limited to the amount actually paid to Kruiz, and does not extend to pass-through costs, government fees, third-party charges, or any other damages. Kruiz will not issue refunds for outcomes outside its control, including USDA delays or rejections, carrier delays or losses, destination-country denials or requirement changes, pet illness or unfitness to travel, errors arising from inaccurate information supplied by the Business Customer or pet owner, or changed or canceled travel plans.
B9. Certificates, Endorsement, and Veterinary Responsibility
Veterinarian as Certifying Party.
Each certificate is reviewed, approved, signed, endorsed, and submitted by a licensed, USDA-accredited veterinarian who is the sole certifying party and is legally responsible for the accuracy and content of the certificate. Kruiz acts solely as a software, data-preparation, staging, and transmission layer and does not itself issue, certify, or endorse certificates or practice veterinary medicine.
No Guarantee of Endorsement or Entry.
Kruiz does not guarantee that any certificate will be endorsed by USDA, accepted by any destination country, or approved by any state animal-health authority. The Business Customer and its veterinarians remain solely responsible for compliance with all applicable USDA, state, and destination requirements and for confirming that each certificate is accurate and complete before submission.
Government Fees and Shipping (Pass-Through).
Certificates may incur government endorsement fees set by USDA and, where a physical original is required, shipping costs. These are the Business Customer’s responsibility. The Business Customer retains the right and responsibility to charge the pet owner directly and upfront for the entire certificate process, including exams, consultations, logistics, shipping, and government fees. Where Kruiz arranges or advances such amounts, they are passed through at cost in addition to Kruiz’s service fees, and the Business Customer shall remit funds covering actual endorsement fees and shipping to Kruiz within twenty-four (24) hours after collecting payment from the pet owner. Kruiz is not responsible for delays or disruptions resulting from delayed remittance. If the Business Customer intends to handle its own logistics for a given case, it must notify Kruiz before certificate generation begins; otherwise the Business Customer is responsible for any courier or administrative fees Kruiz incurs.
Transmission; Corrections and Voids.
To provide the Services, certificate data is transmitted to USDA systems (such as VEHCS) and, for eCVIs, to the relevant origin and destination state animal-health officials. Corrections, revisions, or voids of a submitted certificate are subject to the applicable USDA or state process; Kruiz facilitates these where supported but does not control government acceptance, timing, or outcome.
B10. Customer Data; Ownership and Compliance
As between Kruiz and the Business Customer, the Business Customer retains all right, title, and interest in the data, client personally identifiable information (“PII”), and pet records it inputs into Kruiz Control (“Customer Data”). The Business Customer grants Kruiz a non-exclusive license to host, process, transmit, and securely store Customer Data solely to provide the Services, including transmission to government systems as described in Section B9. The Business Customer represents and warrants that it has obtained all consents and rights necessary from pet owners to input their PII into Kruiz Control, and Kruiz is not liable for a Business Customer’s failure to obtain proper privacy consents from its clients.
B11. Data Security and Confidentiality
Kruiz implements industry-standard encryption, in transit and at rest, to protect Customer Data against unauthorized access. Each party agrees to hold the other party’s Confidential Information (including software architecture, business plans, pricing, and Customer Data) in strict confidence and to use it only as necessary to perform under these Terms. These obligations survive termination.
B12. Intellectual Property (Kruiz Control)
Kruiz owns or licenses all intellectual property in Kruiz Control, including its source code, databases, functionality, rules engine, country-specific guidance, and all trademarks and trade dress. Subject to payment of applicable fees and compliance with these Terms, Kruiz grants the Business Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use Kruiz Control for its internal business operations. The Business Customer shall not sublicense, resell, rent, or lease the Platform; reverse engineer, decompile, or attempt to derive its source code; or use it to build a competing product. If the Business Customer submits any feedback or suggestions, it assigns to Kruiz all intellectual-property rights therein, which Kruiz may use for any lawful purpose without compensation or attribution.
B13. Prohibited Activities (Business Customers)
In addition to the restrictions in Section A10, the Business Customer agrees not to: (a) use the Platform in violation of any law or regulation, including USDA/APHIS rules or the import laws of any destination country; (b) falsify or misrepresent veterinary, pet, ownership, or travel information; (c) use the Platform to assist any person in evading lawful import or export requirements; (d) impersonate any veterinarian, technician, USDA employee, or government official; (e) systematically retrieve or scrape data or content from the Platform; or (f) bypass any security or access control. Any breach of this Section or of Section B12 is a material breach that immediately terminates the license granted under these Terms.
B14. Third Parties (USDA, Carriers, Airlines, Foreign Authorities)
The Services involve interactions with third parties over whom Kruiz has no control, including USDA/APHIS, VEHCS, FedEx and other carriers, airlines, foreign governments, embassies, consulates, customs authorities, and laboratories. Kruiz is not responsible for any act, omission, error, delay, decision, fee, or charge of any such third party, and your interactions with third parties are at your own risk. Any links to third-party sites or content are provided as a convenience only, and Kruiz does not endorse or assume responsibility for them.
B15. Term, Termination, and Data Retrieval
These Terms remain in effect while the Business Customer uses Kruiz Control. Either party may terminate a subscription for cause upon thirty (30) days’ written notice of a material breach that remains uncured at the end of the notice period. The Business Customer may otherwise cancel effective at the end of the then-current billing cycle by written notice; fees already paid are non-refundable except as provided in Section B8. Kruiz may suspend or terminate access for non-payment, abuse, fraud, misrepresentation, or violation of these Terms. Upon cancellation or termination, Kruiz will retain Customer Data in a secure, read-only state for a 60-day export period, after which Kruiz will delete or anonymize Customer Data, except where retention is required by USDA or state veterinary compliance laws — such as the five (5)-year certificate archive applicable to export health certificates and interstate eCVIs. Provisions that by their nature should survive termination (including those relating to fees owed, confidentiality, intellectual property, disclaimers, limitation of liability, and indemnification) survive.
B16. Business Disclaimer of Warranties
KRUIZ CONTROL IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND USE OF IT IS AT THE BUSINESS CUSTOMER’S SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, KRUIZ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. KRUIZ MAKES NO WARRANTY THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT INFORMATION PROVIDED THROUGH THE SERVICES IS ACCURATE, CURRENT, OR COMPLETE; THAT USDA WILL ENDORSE ANY CERTIFICATE WITHIN ANY TIMEFRAME OR AT ALL; THAT ANY PET WILL BE GRANTED ENTRY INTO ANY DESTINATION; OR THAT ANY CARRIER WILL DELIVER ON TIME OR AT ALL.
B17. Business Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL KRUIZ OR ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR REVENUE, LOSS OF GOODWILL OR DATA, NON-REFUNDABLE TRAVEL EXPENSES, QUARANTINE OR BOARDING COSTS, RE-FLIGHT COSTS, VETERINARY COSTS, OR ANY DAMAGES ARISING FROM PET INJURY, ILLNESS, OR DENIAL OF ENTRY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY.
NOTWITHSTANDING ANYTHING TO THE CONTRARY, KRUIZ’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO KRUIZ CONTROL WILL NOT EXCEED THE TOTAL AMOUNT PAID BY THE BUSINESS CUSTOMER TO KRUIZ FOR THE SAAS SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE FIRST INCIDENT GIVING RISE TO THE LIABILITY. KRUIZ IS NOT LIABLE FOR ANY DAMAGES ARISING FROM THIRD-PARTY OR GOVERNMENT DELAYS, REJECTIONS, OR ACTIONS, INCLUDING USDA/APHIS PROCESSING OR DISCRETION OR THIRD-PARTY CARRIER DELAYS.
B18. Business Indemnification
The Business Customer agrees to defend, indemnify, and hold harmless Kruiz, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, demands, actions, losses, damages, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) the Business Customer’s veterinary malpractice, negligence, misdiagnosis, or failure to verify the health status or documentation of any animal before endorsement; (b) any submission, approval, signature, or endorsement of any certificate by the Business Customer or its personnel; (c) inaccurate, incomplete, or late information supplied by the Business Customer, its veterinarian, or the pet owner; (d) the Business Customer’s breach of these Terms or violation of any law or third-party right; or (e) any claim by a pet owner or other third party arising from the Business Customer’s services. Kruiz may assume the exclusive defense and control of any indemnified matter at the Business Customer’s expense, and the Business Customer shall not settle any such matter without Kruiz’s prior written consent. This obligation survives termination.
B19. Insurance
Each Business Customer is solely responsible for maintaining professional liability (including veterinary malpractice), general liability, and other insurance appropriate to its business. Any insurance maintained by Kruiz is for Kruiz’s own benefit and does not cover, and shall not be construed to cover, the Business Customer’s veterinary, professional, or business activities.
B20. User Data and Backups
Kruiz maintains Customer Data as necessary to provide the Services and, while it performs routine backups, the Business Customer is solely responsible for retaining its own copies of any data it transmits to or generates through the Services. To the fullest extent permitted by law, Kruiz has no liability for any loss or corruption of such data.
PART C — PROVISIONS APPLICABLE TO ALL USERS
C1. Privacy Policy
Your use of the Services is governed by the Kruiz Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy. The Services are hosted in the United States; if you access them from outside the United States, you consent to the transfer and processing of your data in the United States.
C2. Electronic Communications, Transactions, and Signatures
By accessing the Services, sending us electronic communications, and completing online forms, you consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. YOU CONSENT TO THE USE OF ELECTRONIC RECORDS AND SIGNATURES AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS. You further acknowledge that veterinarian electronic signatures captured through the Kruiz Control platform or through USDA’s VEHCS system constitute legally valid electronic signatures.
C3. SMS Text Messaging
Where you provide a mobile number and opt in, Kruiz may send you SMS messages relating to your account or the Services. You may opt out at any time by replying “STOP” to any message; you may receive a confirmation message. Standard message and data rates may apply as determined by your carrier. For assistance, contact support@kruiz.co.
C4. Modifications, Interruptions, and Services Management
Kruiz reserves the right, in its sole discretion and without notice, to change, modify, suspend, or discontinue any part of the Services, and has no obligation to update any information in the Services. Kruiz does not guarantee that the Services will be available at all times and is not liable for any loss or inconvenience caused by downtime, interruptions, delays, or errors, including those arising from maintenance or the availability of USDA or other third-party systems. Kruiz reserves the right (but assumes no obligation) to monitor the Services for violations, to take appropriate legal action, and to manage the Services to protect its rights and property.
C5. Force Majeure
Kruiz is not liable for any failure or delay in performance arising from causes beyond its reasonable control, including acts of God, natural disasters, public-health emergencies or pandemics, government or regulatory action, USDA actions, carrier delays, labor disputes, strikes, internet or utility outages, or technical failures.
C6. Governing Law and Venue
These Terms and your use of the Services are governed by the laws of the State of California, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act are excluded. Subject to the arbitration provisions in Section C7, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in California and waive any objection based on inconvenient forum. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions.
C7. Dispute Resolution; Arbitration; Class-Action Waiver
Informal Resolution.
Before initiating any formal proceeding, you agree to first attempt to resolve any dispute informally by contacting support@kruiz.co and allowing Kruiz at least thirty (30) days from written notice to respond. Both parties will make a good-faith effort to resolve the matter during this period.
Agreement to Arbitrate.
If a dispute is not resolved informally, you and Kruiz agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services by binding arbitration rather than in court, except as stated below. This arbitration agreement applies to all claims, whether based in contract, tort, statute, or otherwise, and you and Kruiz each waive the right to a trial by jury. Arbitration will be administered by the American Arbitration Association under its applicable rules, will take place in Orange County, California unless the parties agree otherwise or the law requires otherwise, and the arbitrator’s award will be final and binding and may be entered in any court of competent jurisdiction. Kruiz will pay arbitration filing fees where required by law unless the claim is found to be frivolous.
Class-Action Waiver.
All claims must be brought in an individual capacity only, and not as a plaintiff or class member in any purported class, representative, or consolidated proceeding. The arbitrator may not consolidate or join the claims of multiple parties.
Exceptions; Equitable Relief.
Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property, confidential information, or similar rights.
Time Limit.
Except where prohibited by law, any claim arising out of or relating to these Terms or the Services must be filed within one (1) year after the claim arose, or it is permanently barred.
Thirty-Day Right to Opt Out.
You may opt out of this arbitration agreement by sending written notice to support@kruiz.co within thirty (30) days of the date you first accept these Terms (or within thirty (30) days of the “Last Updated” date of any material change to this Section). Your notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of the arbitration agreement.
C8. California Users and Residents
Under California Civil Code Section 1789.3, California users are entitled to the following notice: if a complaint with Kruiz is not resolved to your satisfaction, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254. California residents have additional privacy rights described in our Privacy Policy.
C9. Marketing and Publicity
Kruiz will not use a Business Customer’s name, logo, or other identifying information in marketing materials, case studies, or testimonials without that Business Customer’s prior consent. Users may truthfully reference their use of Kruiz publicly, provided such references are not misleading.
C10. Miscellaneous
These Terms, together with the policies and any Separate Agreement incorporated or referenced herein, constitute the entire agreement between you and Kruiz regarding the Services and supersede all prior discussions and agreements on the subject matter. Kruiz’s failure to enforce any right or provision is not a waiver. These Terms may be amended by Kruiz as provided herein and otherwise only by a written instrument signed by both parties where a Separate Agreement so requires. If any provision is held invalid or unenforceable, it is severable and does not affect the remaining provisions. Kruiz may assign its rights and obligations at any time; you may not assign these Terms without Kruiz’s prior written consent. No joint venture, partnership, employment, or agency relationship is created by these Terms. These Terms will not be construed against Kruiz by virtue of having drafted them, and you waive any defense based on the electronic form of these Terms or the absence of a handwritten signature.
C11. Contact Us
For questions about these Terms or the Services, please contact:
Kruiz, Inc.
Email: support@kruiz.co
Website: http://www.kruiz.co
131 Continental Dr, Suite 305, Newark, DE 19713