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Kruiz, Inc. Terms of Service

Kruiz, Inc. Terms of Service

Last Updated: 04/09/2026

How to Read These Terms:

  • PART A applies to all general users, pet owners, and travelers using the Kruiz app and website for booking and general information.

  • PART B applies exclusively to veterinary clinics, partners, and business entities utilizing the Kruiz B2B SaaS Platform.

PART A: GENERAL & CONSUMER TERMS OF SERVICE

1. Introduction & Acceptance Welcome to Kruiz, an AI pet travel booking platform designed to simplify and personalize pet-friendly travel. By accessing or using the Kruiz website, mobile application, or any of our services (collectively, the “Platform”), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Platform.

These Terms of Service include and incorporate by reference our:

  • Privacy Policy

  • Booking Cancellation & Refund Policy

2. Privacy Policy Your privacy is critically important to us. Our Privacy Policy explains how we collect, use, and protect your personal data. By agreeing to these Terms of Service, you also acknowledge that you have read, understood, and agree to the practices described in our Privacy Policy. You can review the most current version of our Privacy Policy at any time [here].

3. Definitions

  • “User” or “you” refers to any individual or entity using the Platform.

  • “Kruiz,” “we,” “us,” or “our” refers to Kruiz, Inc. and its affiliates.

  • “Service Provider” refers to hotels, airlines, or other third-party travel providers available through the Platform.

  • “Booking” refers to a confirmed reservation made via the Platform for travel, lodging, or related services.

4. Scope & Nature of Service Kruiz acts as an intermediary and technology platform that allows users to search, compare, book, and manage travel services offered by third-party providers. Kruiz does not own, operate, or control the accommodations, airlines transportation or other services offered through the Platform. Each Service Provider remains solely responsible for the quality, accuracy, and performance of its offerings.

By making a booking or purchase, you are entering into a direct contractual relationship with the relevant Service Provider, and their terms and conditions will apply to your booking.

A. Beta Testing Disclaimer From time to time, Kruiz may offer access to new features or services that are designated as “beta,” “pilot,” “preview,” or similar (a “Beta Program”). Access to a Beta Program is by invitation only. If you are invited by Kruiz and agree to participate in a Beta Program, you acknowledge and agree to the following additional terms:

  • The Beta Program services are provided for testing and evaluation purposes only and are not part of the standard Platform.

  • You may encounter bugs, errors, limited functionality, data loss, or other issues.

  • Kruiz provides Beta Program services “AS IS” without any warranties and shall not be liable for any damages arising from your use of the Beta Program.

  • Kruiz may modify or discontinue the Beta Program at any time without notice.

  • All information about the Beta Program, including its features and your feedback, is considered Kruiz’s Confidential Information and must not be shared publicly.

B. Disclaimer for “Kruizy” AI Chatbot Kruiz provides an AI-powered chatbot, “Kruizy,” for general informational purposes only. You acknowledge and agree to the following:

  • Accuracy and Limitations: While we aim to provide helpful and accurate information, please be aware that as with any AI technology, there is a possibility of error. We cannot guarantee that all content is completely current or error-free.

  • Not Professional Advice: Kruizy provides general information and is not a substitute for professional counsel. It does not constitute veterinary, medical, or legal advice.

  • Using Information Responsibly: Because regulations and health advice change frequently, we ask that you verify information independently. Kruiz is not liable for outcomes resulting from reliance on the chatbot. Always consult a licensed veterinarian for health concerns and confirm travel requirements with official service providers.

5. Booking, Payment, and Cancellation All bookings, payments, and cancellations made through the Kruiz Platform are governed by our “Booking Cancellation & Refund Policy,” which is published as a separate document.

This policy is an integral part of these Terms of Use and is hereby incorporated by reference. By agreeing to these Terms of Use, you are also reading, understanding, and agreeing to be bound by all terms set forth in the Booking Cancellation & Refund Policy, which includes (but is not limited to):

  • The cancellation and modification rules (the “Rules and Restrictions”) set by Service Providers.

  • Kruiz’s service fee refund policy.

  • Your payment obligations and the payment structure.

  • Your responsibilities regarding the accuracy of all information, including pet details.

You can review the most current version of the Booking Cancellation & Refund Policy at any time [here].

6. User Responsibilities

  • Accuracy: You must provide accurate and up-to-date information when booking.

  • Eligibility: You confirm you are at least 18 years old and legally able to enter into binding agreements.

  • Security: You are responsible for maintaining your account security and reviewing all booking details before confirmation. You will safeguard your account information and will be solely responsible for any and all use of your account by you or anyone other than you.

  • Verification: You will meticulously review all booking details (including dates, room type, and cancellation policy) for accuracy before confirming. Kruiz is not liable for errors in the information you provide.

  • Authorization: You will only use the Platform to make legitimate reservations for you or for another person for whom you are legally authorized to act.

  • Pet Information: You are solely responsible for the accuracy of all pet-related information (including species, breed, size, and weight). You acknowledge that Service Providers may have specific, non-negotiable pet policies (e.g., breed or size restrictions, vaccination requirements, leash rules) and that providing inaccurate information may result in the Service Provider denying your booking upon arrival, for which Kruiz will have no liability.

  • Misuse: Misuse of the Platform (including data scraping, unauthorized access, or false information) is prohibited.

7. Third-Party Providers (Travel) A. Kruiz as Intermediary: You acknowledge that Kruiz is an intermediary and technology platform, not a travel provider. We do not own, operate, or control the accommodations, airlines, transportation or other services offered.

B. Data & Service Disclaimer: While Kruiz strives to ensure accuracy and uses reasonable efforts to validate data, all information on the Platform regarding Service Providers (including but not limited to pricing, availability, pet policies, amenities, and property descriptions) is provided directly by the Service Providers or their third-party representatives. We cannot guarantee real-time accuracy for every detail. Consequently, Kruiz does not warrant the completeness or reliability of this information and is not responsible for any errors or inaccuracies in this third-party data.

C. Disputes: By making a booking, you are entering into a direct contractual relationship with the relevant Service Provider. Any disputes or claims related to the service delivery, quality, misrepresentation, failure to accommodate a pet, or any other issue with your stay or travel must be resolved directly with the Service Provider. Kruiz’s sole responsibility in a dispute, at its discretion, is to provide assistance in communicating with the provider.

8. Affiliate & Strategic Partnerships A. Affiliate & Partnership Disclosure: Kruiz participates in various affiliate marketing programs and strategic partnerships. This means we may get paid commissions, referral fees, or other compensation on products, services, or third-party websites purchased or booked through our links. While we utilize AI and human review to suggest products and services (such as veterinary care networks, health certificate providers, or travel gear), these recommendations are based on general utility and availability.

B. Amazon Associates Disclosure: Kruiz is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites and platforms to earn advertising fees by advertising and linking to Amazon.com. As an Amazon Associate, Kruiz earns from qualifying purchases.

C. Professional Services & Veterinary Disclaimer: In addition to retail products, Kruiz may provide links to or integrations with third-party professional service providers, including but not limited to veterinary clinics, hospital networks, pet transport services, and USDA-accredited veterinarians. Regarding these partnerships:

  • Independent Contractors: These service providers are independent third parties and are not employees, agents, or joint venturers of Kruiz.

  • No Medical Advice: Kruiz does not practice veterinary medicine. The inclusion of a veterinary provider in our network or search results is not a warranty of their specific medical competence or licensing status at the time of your visit.

  • Sole Responsibility: You are solely responsible for selecting and vetting the provider. Kruiz is not liable for any malpractice, misdiagnosis, injury, service failure, or damages arising from your interaction with these professional partners.

D. No Endorsement: The presence of a link or partnership logo on our Platform does not imply an endorsement of that specific provider’s full range of services. Any claim, statistic, or description provided by the partner should be verified by you directly with them.

9. Intellectual Property & Acceptable Use A. Ownership: All content, data, trademarks, trade dress, and technology used by Kruiz (collectively, the “Kruiz Content”) are the exclusive property of Kruiz or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, copy, or exploit Kruiz Content for commercial use without our express written consent.

B. Acceptable Use: You agree not to use the Platform for any unlawful or prohibited purpose, or in any way that:

  • Is fraudulent, false, or misleading;

  • Engages in data scraping, “crawling,” “spidering,” or any automated means to access, copy, or monitor any data or content on the Platform;

  • Attempts to decompile, reverse engineer, or otherwise disassemble any software or systems used by the Platform;

  • Places an unreasonable or disproportionately large load on our infrastructure.

10. Disclaimers & Limitation of Liability A. Disclaimer of Warranties: To the fullest extent permitted by law, Kruiz provides its services “as is” and “as available,” and makes no express or implied warranties, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

B. No Liability for Providers & Partners: Kruiz is not liable for any acts, errors, omissions, representations, warranties, breaches of contract, or negligence of any Service Provider, Affiliate Partner, product manufacturer, or third party, including but not limited to overbookings, cancellations, changes to travel arrangements, product defects, or any personal injury, death, property damage, or other damages or expenses resulting therefrom.

C. Limitation of Liability: To the fullest extent permitted by law, in no event shall Kruiz’s total aggregate liability in connection with any booking or service exceed the total amount of service or facilitation fees paid by you to Kruiz for that specific booking.

D. No Indirect Damages: Kruiz is not liable for any indirect, incidental, punitive, special, or consequential damages, including loss of profits, goodwill, or data, resulting from the use of (or inability to use) the Platform.

E. Force Majeure: Kruiz is not liable for any failure or delay in performance arising from events beyond its reasonable control, including but not limited to strikes, natural disasters, public health emergencies, technical failures, or government actions.

F. Indemnification: You agree to defend, indemnify, and hold Kruiz, its affiliates, and their respective officers, directors, employees, and agents harmless from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature (including reasonable legal and accounting fees) arising from or related to: (a) your breach of these Terms or the documents referenced herein; (b) your violation of any law or the rights of a third party; (c) your use of the Platform; or (d) any action, behavior, or property damage caused by your pet(s) during your travel or at a Service Provider’s property.

11. Dispute Resolution & Arbitration A. Informal Dispute Resolution: Kruiz is committed to resolving disputes quickly and fairly. Before initiating formal legal action, you agree to attempt to resolve any claim or dispute by contacting support@kruiz.co and allowing Kruiz at least 30 days to respond. During this period, both parties will make a good-faith effort to resolve the matter informally.

B. Agreement to Arbitrate: If a dispute cannot be resolved informally, both you and Kruiz agree to resolve any dispute, claim, or controversy arising out of or relating to your use of the Platform, these Terms, or any services provided, by binding arbitration rather than in court. This arbitration agreement applies to all claims between you and Kruiz, including those arising under contract, tort, statute, or otherwise. You and Kruiz each waive the right to a trial by jury.

C. No Class Actions: Disputes must be brought only in an individual capacity, not as part of a class action, representative action, or consolidated proceeding. The arbitrator may not join or consolidate claims of multiple parties.

D. Arbitration Procedure:

  • Arbitration will be conducted under the Consumer Arbitration Rules of the American Arbitration Association (AAA).

  • The arbitration shall take place in Los Angeles, CA, unless otherwise agreed by both parties or required by law.

  • The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court with jurisdiction.

  • Kruiz will pay arbitration filing fees where required by law unless the claim is found to be frivolous.

E. Exceptions to Arbitration: You or Kruiz may bring individual claims in small claims court if the claim qualifies under local law. Either party may also seek injunctive relief in court for intellectual property or data misuse claims.

F. Governing Law: These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. The Federal Arbitration Act (FAA) governs the interpretation and enforcement of this arbitration provision.

G. 30-Day Right to Opt Out: You have the right to opt out of this arbitration agreement. If you do not wish to be bound by this arbitration provision, you must notify Kruiz in writing by sending an email to support@kruiz.co within 30 days of the date you first accept these Terms (or 30 days from the “Last Updated” date of any material changes). Your written notification must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of the arbitration agreement.

12. Changes to Terms Kruiz reserves the right to modify these Terms of Service at any time. Updated versions will be posted with a new effective date. Continued use of the Platform signifies your acceptance of the updated terms.

13. Contact Information For any inquiries regarding these Terms of Use, please contact:

PART B: B2B SAAS SUBSCRIPTION TERMS

The following terms apply exclusively to veterinary clinics, partners, and businesses (“Business Customers”) subscribing to the Kruiz B2B SaaS Platform.

1. Provision of SaaS Services and License Subject to the payment of all applicable subscription fees, Kruiz grants the Business Customer a limited, non-exclusive, non-transferable, and revocable license to access and use the Kruiz B2B Platform for internal business operations. The Business Customer shall not: (a) sublicense, resell, rent, or lease the Platform; (b) reverse engineer, decompile, or attempt to derive the source code of the Platform; or (c) use the Platform to build a competitive product.

2. Customer Data Ownership & Responsibilities As between Kruiz and the Business Customer, the Business Customer retains all right, title, and interest in the data, client PII, and pet records inputted into the Platform (“Customer Data”). The Business Customer grants Kruiz a license to host, process, and securely store this data solely to provide the services.

  • Compliance Warranty: The Business Customer represents and warrants that it has obtained all necessary legal consents and rights from pet owners to input their Human PII (including names, addresses, and contact info) into the Kruiz Platform. Kruiz is not liable for a Business Customer’s failure to obtain proper privacy consents from its clients.

3. Fees, Billing, and Promotional Pilot Pricing A. General Billing & Renewals: SaaS Subscriptions are billed in advance on a recurring cycle (e.g., monthly or annually) as selected at checkout. All fees are strictly non-refundable. Unless canceled prior to the end of the current billing cycle, subscriptions will automatically renew at the then-applicable rate. Kruiz reserves the right to suspend or terminate access to the Platform if payment is more than thirty (30) days overdue.

B. Pilot Program & Standard Pricing Transition: Business Customers enrolled in the promotional “Pilot Program” on a month-to-month basis acknowledge that their discounted rate is temporary. Unless a Prepaid Price-Lock Plan is selected, month-to-month Pilot subscriptions will automatically transition to the standard platform pricing rate (e.g., $149/month) at the conclusion of the pilot period, which is scheduled for August 2026 (or as otherwise communicated within the billing dashboard). Kruiz will provide notice prior to the first billing cycle at the standard rate.

C. Prepaid Price-Lock Commitments: Business Customers may elect to “grandfather” their discounted pilot rates by upgrading to a 1-Year or 3-Year “Price Lock” Plan. By selecting these plans, the Business Customer agrees to a binding, fixed-term commitment. These plans require a full upfront payment for the entire term. In exchange for the heavily discounted rate, Prepaid Price-Lock Plans are strictly non-refundable. They cannot be downgraded, paused, or canceled for a prorated refund prior to the expiration of the committed term.

D. Free Trials & Automatic Conversion: Kruiz may offer eligible Business Customers a free trial subscription to the Platform. By initiating a free trial, the Business Customer agrees to the following terms:

  • Duration & Usage Cap: The free trial grants full feature access but is strictly limited to either a specific time period (e.g., 14 or 30 days) OR a maximum usage cap of one hundred (100) LLM API queries/credits, whichever occurs first.

  • Automatic Paid Conversion: A valid credit card or payment method is required to initiate the free trial. If you do not cancel the trial prior to its expiration (whether triggered by the time limit ending or the exhaustion of the 100-credit cap), your account will automatically convert into a paid, recurring SaaS Subscription at the standard applicable rate (e.g., $149 or $199/month), and your payment method on file will be charged.

  • Trial Disclaimers & Data Liability: During the free trial period, the Platform is provided strictly “AS IS” and “AS AVAILABLE” without any warranties, service level agreements, support obligations, or indemnification from Kruiz. Kruiz shall not be liable for any damages, service interruptions, or data loss arising during the trial. If a trial is canceled prior to paid conversion, Kruiz reserves the right to delete any Customer Data generated during the trial, subject to any legal retention requirements (e.g., the 5-year compliance archive for health certificates).

4. Data Security & Confidentiality Kruiz implements industry-standard encryption (both at rest and in transit) to protect Customer Data against unauthorized access. Both parties agree to hold each other’s Confidential Information (including software architecture, business plans, and Customer Data) in strict confidence and use it only to fulfill the obligations of these Terms.

5. Term, Termination, and Data Retrieval Either party may terminate a B2B subscription for cause with thirty (30) days written notice of a material breach. Upon cancellation or termination of a subscription, Kruiz will retain Customer Data in a secure, read-only state for a limited period to allow the Business Customer to export their records. Following this export period, Kruiz will systematically delete or anonymize the Customer Data, except where retention is strictly required by USDA or state veterinary compliance laws (such as the 5-year certificate archive).

6. B2B Limitation of Liability IN NO EVENT SHALL KRUIZ’S AGGREGATE LIABILITY TO A BUSINESS CUSTOMER ARISING OUT OF OR RELATED TO THE SAAS SUBSCRIPTION EXCEED THE TOTAL AMOUNT PAID BY THE BUSINESS CUSTOMER TO KRUIZ FOR THE SAAS SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE FIRST INCIDENT OUT OF WHICH THE LIABILITY AROSE. KRUIZ SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF REVENUE OR LOSS OF DATA.