Kruiz, Inc. Terms of Service

Last Updated: 06/04/2026

How to Read These Terms:

PART A applies to all general users, pet owners, and travelers using the Kruiz app and website for booking and general information.

PART B applies exclusively to veterinary clinics, partners, and business entities utilizing the Kruiz B2B SaaS Platform.

PART A: GENERAL & CONSUMER TERMS OF SERVICE

1. Introduction & Acceptance

Welcome to Kruiz, an AI pet travel booking platform designed to simplify and personalize pet-friendly travel. By accessing or using the Kruiz website, mobile application, or any of our services (collectively, the “Platform”), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Platform.

These Terms of Service include and incorporate by reference our:

• Privacy Policy
• Booking Cancellation & Refund Policy

2. Privacy Policy

Your privacy is critically important to us. Our Privacy Policy explains how we collect, use, and protect your personal data. By agreeing to these Terms of Service, you also acknowledge that you have read, understood, and agree to the practices described in our Privacy Policy. You can review the most current version of our Privacy Policy at any time [here].

3. Definitions

• “User” or “you” refers to any individual or entity using the Platform.
• “Kruiz,” “we,” “us,” or “our” refers to Kruiz, Inc. and its affiliates.
• “Service Provider” refers to hotels, airlines, or other third-party travel providers available through the Platform.
• “Booking” refers to a confirmed reservation made via the Platform for travel, lodging, or related services.

4. Scope & Nature of Service

Kruiz acts as an intermediary and technology platform that allows users to search, compare, book, and manage travel services offered by third-party providers. Kruiz does not own, operate, or control the accommodations, airlines transportation or other services offered through the Platform. Each Service Provider remains solely responsible for the quality, accuracy, and performance of its offerings.

By making a booking or purchase, you are entering into a direct contractual relationship with the relevant Service Provider, and their terms and conditions will apply to your booking.

1. Beta Testing Disclaimer

From time to time, Kruiz may offer access to new features or services that are designated as “beta,” “pilot,” “preview,” or similar (a “Beta Program”). Access to a Beta Program is by invitation only. If you are invited by Kruiz and agree to participate in a Beta Program, you acknowledge and agree to the following additional terms:

• The Beta Program services are provided for testing and evaluation purposes only and are not part of the standard Platform.
• You may encounter bugs, errors, limited functionality, data loss, or other issues.
• Kruiz provides Beta Program services “AS IS” without any warranties and shall not be liable for any damages arising from your use of the Beta Program.
• Kruiz may modify or discontinue the Beta Program at any time without notice.
• All information about the Beta Program, including its features and your feedback, is considered Kruiz’s Confidential Information and must not be shared publicly.

1. Disclaimer for “Kruizy” AI Chatbot

Kruiz provides an AI-powered chatbot, “Kruizy,” for general informational purposes only. You acknowledge and agree to the following:

• Accuracy and Limitations: While we aim to provide helpful and accurate information, please be aware that as with any AI technology, there is a possibility of error. We cannot guarantee that all content is completely current or error-free.
• Not Professional Advice: Kruizy provides general information and is not a substitute for professional counsel. It does not constitute veterinary, medical, or legal advice.
• Using Information Responsibly: Because regulations and health advice change frequently, we ask that you verify information independently. Kruiz is not liable for outcomes resulting from reliance on the chatbot. Always consult a licensed veterinarian for health concerns and confirm travel requirements with official service providers.

5. Booking, Payment, and Cancellation

All bookings, payments, and cancellations made through the Kruiz Platform are governed by our “Booking Cancellation & Refund Policy,” which is published as a separate document.

This policy is an integral part of these Terms of Use and is hereby incorporated by reference. By agreeing to these Terms of Use, you are also reading, understanding, and agreeing to be bound by all terms set forth in the Booking Cancellation & Refund Policy, which includes (but is not limited to):

• The cancellation and modification rules (the “Rules and Restrictions”) set by Service Providers.
• Kruiz’s service fee refund policy.
• Your payment obligations and the payment structure.
• Your responsibilities regarding the accuracy of all information, including pet details.

You can review the most current version of the Booking Cancellation & Refund Policy at any time [here].

6. User Responsibilities

• Accuracy: You must provide accurate and up-to-date information when booking.
• Eligibility: You confirm you are at least 18 years old and legally able to enter into binding agreements.
• Security: You are responsible for maintaining your account security and reviewing all booking details before confirmation. You will safeguard your account information and will be solely responsible for any and all use of your account by you or anyone other than you.
• Verification: You will meticulously review all booking details (including dates, room type, and cancellation policy) for accuracy before confirming. Kruiz is not liable for errors in the information you provide.
• Authorization: You will only use the Platform to make legitimate reservations for you or for another person for whom you are legally authorized to act.
• Pet Information: You are solely responsible for the accuracy of all pet-related information (including species, breed, size, and weight). You acknowledge that Service Providers may have specific, non-negotiable pet policies (e.g., breed or size restrictions, vaccination requirements, leash rules) and that providing inaccurate information may result in the Service Provider denying your booking upon arrival, for which Kruiz will have no liability.
• Misuse: Misuse of the Platform (including data scraping, unauthorized access, or false information) is prohibited.

7. Third-Party Providers (Travel)
8. Kruiz as Intermediary: You acknowledge that Kruiz is an intermediary and technology platform, not a travel provider. We do not own, operate, or control the accommodations, airlines, transportation or other services offered.
9. Data & Service Disclaimer: While Kruiz strives to ensure accuracy and uses reasonable efforts to validate data, all information on the Platform regarding Service Providers (including but not limited to pricing, availability, pet policies, amenities, and property descriptions) is provided directly by the Service Providers or their third-party representatives. We cannot guarantee real-time accuracy for every detail. Consequently, Kruiz does not warrant the completeness or reliability of this information and is not responsible for any errors or inaccuracies in this third-party data.
10. Disputes: By making a booking, you are entering into a direct contractual relationship with the relevant Service Provider. Any disputes or claims related to the service delivery, quality, misrepresentation, failure to accommodate a pet, or any other issue with your stay or travel must be resolved directly with the Service Provider. Kruiz’s sole responsibility in a dispute, at its discretion, is to provide assistance in communicating with the provider.
11. Affiliate & Strategic Partnerships
12. Affiliate & Partnership Disclosure: Kruiz participates in various affiliate marketing programs and strategic partnerships. This means we may get paid commissions, referral fees, or other compensation on products, services, or third-party websites purchased or booked through our links. While we utilize AI and human review to suggest products and services (such as veterinary care networks, health certificate providers, or travel gear), these recommendations are based on general utility and availability.
13. Amazon Associates Disclosure: Kruiz is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites and platforms to earn advertising fees by advertising and linking to Amazon.com. As an Amazon Associate, Kruiz earns from qualifying purchases.
14. Professional Services & Veterinary Disclaimer: In addition to retail products, Kruiz may provide links to or integrations with third-party professional service providers, including but not limited to veterinary clinics, hospital networks, pet transport services, and USDA-accredited veterinarians. Regarding these partnerships:

• Independent Contractors: These service providers are independent third parties and are not employees, agents, or joint venturers of Kruiz.
• No Medical Advice: Kruiz does not practice veterinary medicine. The inclusion of a veterinary provider in our network or search results is not a warranty of their specific medical competence or licensing status at the time of your visit.
• Sole Responsibility: You are solely responsible for selecting and vetting the provider. Kruiz is not liable for any malpractice, misdiagnosis, injury, service failure, or damages arising from your interaction with these professional partners.

1. No Endorsement: The presence of a link or partnership logo on our Platform does not imply an endorsement of that specific provider’s full range of services. Any claim, statistic, or description provided by the partner should be verified by you directly with them.
2. Intellectual Property & Acceptable Use
3. Ownership: All content, data, trademarks, trade dress, and technology used by Kruiz (collectively, the “Kruiz Content”) are the exclusive property of Kruiz or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, copy, or exploit Kruiz Content for commercial use without our express written consent.
4. Acceptable Use: You agree not to use the Platform for any unlawful or prohibited purpose, or in any way that:

• Is fraudulent, false, or misleading;
• Engages in data scraping, “crawling,” “spidering,” or any automated means to access, copy, or monitor any data or content on the Platform;
• Attempts to decompile, reverse engineer, or otherwise disassemble any software or systems used by the Platform;
• Places an unreasonable or disproportionately large load on our infrastructure.

10. Disclaimers & Limitation of Liability
11. Disclaimer of Warranties: To the fullest extent permitted by law, Kruiz provides its services “as is” and “as available,” and makes no express or implied warranties, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
12. No Liability for Providers & Partners: Kruiz is not liable for any acts, errors, omissions, representations, warranties, breaches of contract, or negligence of any Service Provider, Affiliate Partner, product manufacturer, or third party, including but not limited to overbookings, cancellations, changes to travel arrangements, product defects, or any personal injury, death, property damage, or other damages or expenses resulting therefrom.
13. Limitation of Liability: To the fullest extent permitted by law, in no event shall Kruiz’s total aggregate liability in connection with any booking or service exceed the total amount of service or facilitation fees paid by you to Kruiz for that specific booking.
14. No Indirect Damages: Kruiz is not liable for any indirect, incidental, punitive, special, or consequential damages, including loss of profits, goodwill, or data, resulting from the use of (or inability to use) the Platform.
15. Force Majeure: Kruiz is not liable for any failure or delay in performance arising from events beyond its reasonable control, including but not limited to strikes, natural disasters, public health emergencies, technical failures, or government actions.
16. Indemnification: You agree to defend, indemnify, and hold Kruiz, its affiliates, and their respective officers, directors, employees, and agents harmless from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature (including reasonable legal and accounting fees) arising from or related to: (a) your breach of these Terms or the documents referenced herein; (b) your violation of any law or the rights of a third party; (c) your use of the Platform; or (d) any action, behavior, or property damage caused by your pet(s) during your travel or at a Service Provider’s property.
17. Dispute Resolution & Arbitration
18. Informal Dispute Resolution: Kruiz is committed to resolving disputes quickly and fairly. Before initiating formal legal action, you agree to attempt to resolve any claim or dispute by contacting support@kruiz.co and allowing Kruiz at least 30 days to respond. During this period, both parties will make a good-faith effort to resolve the matter informally.
19. Agreement to Arbitrate: If a dispute cannot be resolved informally, both you and Kruiz agree to resolve any dispute, claim, or controversy arising out of or relating to your use of the Platform, these Terms, or any services provided, by binding arbitration rather than in court. This arbitration agreement applies to all claims between you and Kruiz, including those arising under contract, tort, statute, or otherwise. You and Kruiz each waive the right to a trial by jury.
20. No Class Actions: Disputes must be brought only in an individual capacity, not as part of a class action, representative action, or consolidated proceeding. The arbitrator may not join or consolidate claims of multiple parties.
21. Arbitration Procedure:

• Arbitration will be conducted under the Consumer Arbitration Rules of the American Arbitration Association (AAA).
• The arbitration shall take place in Los Angeles, CA, unless otherwise agreed by both parties or required by law.
• The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court with jurisdiction.
• Kruiz will pay arbitration filing fees where required by law unless the claim is found to be frivolous.

1. Exceptions to Arbitration: You or Kruiz may bring individual claims in small claims court if the claim qualifies under local law. Either party may also seek injunctive relief in court for intellectual property or data misuse claims.
2. Governing Law: These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. The Federal Arbitration Act (FAA) governs the interpretation and enforcement of this arbitration provision.
3. 30-Day Right to Opt Out: You have the right to opt out of this arbitration agreement. If you do not wish to be bound by this arbitration provision, you must notify Kruiz in writing by sending an email to support@kruiz.co within 30 days of the date you first accept these Terms (or 30 days from the “Last Updated” date of any material changes). Your written notification must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of the arbitration agreement.
4. Changes to Terms

Kruiz reserves the right to modify these Terms of Service at any time. Updated versions will be posted with a new effective date. Continued use of the Platform signifies your acceptance of the updated terms.

13. Contact Information

For any inquiries regarding these Terms of Use, please contact:

Kruiz Support Email: support@kruiz.co

Website: http://www.kruiz.co

PART B: KRUIZ CONTROL — B2B SAAS SUBSCRIPTION TERMS

The following terms apply exclusively to veterinary clinics, partners, and businesses (“Business Customers”) subscribing to Kruiz Control, the Kruiz B2B SaaS platform. References in this Part B to “the Platform” mean Kruiz Control.

1. Provision of SaaS Services and License

Kruiz Control is a software platform that assists Business Customers in preparing, managing, and transmitting animal health certificates and related veterinary travel documentation. Subject to payment of all applicable subscription and service fees, Kruiz grants the Business Customer a limited, non-exclusive, non-transferable, and revocable license to access and use Kruiz Control for internal business operations. The Business Customer shall not: (a) sublicense, resell, rent, or lease the Platform; (b) reverse engineer, decompile, or attempt to derive the source code of the Platform; or (c) use the Platform to build a competitive product.

2. Customer Data Ownership & Responsibilities

As between Kruiz and the Business Customer, the Business Customer retains all right, title, and interest in the data, client PII, and pet records inputted into Kruiz Control (“Customer Data”). The Business Customer grants Kruiz a license to host, process, transmit, and securely store this data solely to provide the services, including transmission to government systems as described in Section 4.

Compliance Warranty: The Business Customer represents and warrants that it has obtained all necessary legal consents and rights from pet owners to input their personal information (including names, addresses, and contact information) into Kruiz Control. Kruiz is not liable for a Business Customer’s failure to obtain proper privacy consents from its clients.

3. Fees, Billing, and Trials
4. Fee Components. Use of Kruiz Control may involve: (i) a recurring platform subscription fee, billed at the plan and rate selected at checkout; (ii) a per-certificate service fee charged for each health certificate processed through the Platform; and (iii) pass-through government endorsement fees and shipping costs, as described in Section 4(E). Current pricing for each component is presented at checkout and on the Kruiz Control pricing page, which is incorporated by reference and may be updated from time to time.
5. General Billing & Renewals. Subscriptions are billed in advance on a recurring cycle (monthly or annual) as selected at checkout. Except as required by law, fees are non-refundable. Unless canceled before the end of the current billing cycle, subscriptions automatically renew at the then-current applicable rate. Kruiz may suspend or terminate access if payment is more than thirty (30) days overdue.
6. Promotional & Prepaid Plans. Kruiz may offer promotional, pilot, or prepaid “price-lock” plans. Promotional or pilot rates are temporary and, unless a prepaid commitment is selected, transition to the then-current standard rate at the end of the promotional period, with prior notice provided in the billing dashboard. Prepaid price-lock plans require full upfront payment for the committed term and are non-refundable, except where the Business Customer terminates for Kruiz’s uncured material breach, in which case a pro-rated refund for the remaining term will be issued. They cannot otherwise be downgraded, paused, or canceled for a prorated refund before the term expires. For clarity, per-certificate service fees are usage-based and are not prepaid.
7. Free Trials & Automatic Conversion. Kruiz may offer eligible Business Customers a free trial. By initiating a free trial, the Business Customer agrees that:

• Duration & Cap. The trial is limited to thirty (30) days OR three (3) health certificates, whichever occurs first.
• What the Trial Covers. The free trial waives the recurring platform subscription fee only. The per-certificate service fee still applies to each certificate processed during the trial, and the Business Customer remains responsible for any government endorsement fees and shipping costs (whether paid directly or arranged through Kruiz at cost), as described in Section 4(E).
• Payment Method & Automatic Conversion. A valid payment method is required to start the trial; it will be kept on file and not charged the platform fee at signup. Unless canceled before the trial ends (by time or certificate cap), the account automatically converts to a paid, recurring subscription at the then-current applicable rate, and the payment method on file will be charged.
• Trial Disclaimers & Data. During the trial the Platform is provided “AS IS” and “AS AVAILABLE” without warranties, service-level commitments, support obligations, or indemnification. Kruiz is not liable for damages, service interruptions, or data loss during the trial. If a trial is canceled before conversion, Kruiz may delete Customer Data generated during the trial, subject to any legal retention requirements (such as the certificate compliance archive described in Section 6).

4. Certificates, Endorsement & Veterinary Responsibility
5. Nature of the Service. Kruiz Control assists Business Customers in preparing, managing, and transmitting animal health certificates, including international export health certificates (via USDA systems such as VEHCS) and, where offered, interstate electronic Certificates of Veterinary Inspection (“eCVIs”). Kruiz Control does not itself issue, certify, or endorse certificates and does not practice veterinary medicine.
6. Veterinarian as Certifying Party. Each certificate is reviewed, issued, and signed by a licensed, USDA-accredited veterinarian, who is the sole certifying party and is legally responsible for the accuracy and content of the certificate. The Business Customer is responsible for reviewing and verifying all certificate information before it is signed and submitted. Kruiz acts solely as a software, data-preparation, and transmission layer.
7. Accreditation Warranty. The Business Customer represents and warrants that each veterinarian who uses Kruiz Control to review, sign, or submit certificates is duly licensed, USDA-accredited, and authorized to do so.
8. No Guarantee of Endorsement or Acceptance. Kruiz does not guarantee that any certificate will be endorsed by USDA, accepted by any destination country, or approved or accepted by any state animal-health authority. The Business Customer and its veterinarians remain solely responsible for compliance with all applicable USDA, state, and destination requirements.
9. Government Fees & Shipping (Pass-Through). Certificates may incur government endorsement fees set by USDA and, for certificates requiring a physical (“wet-ink”) original, shipping costs. These are the Business Customer’s responsibility. The Business Customer may pay them directly or elect to have Kruiz arrange and pay them on the Customer’s behalf, in which case such amounts are passed through at cost in addition to Kruiz’s service fee.
10. Transmission to Government Systems. To provide the Service, certificate data is transmitted to USDA systems (such as VEHCS) and, for eCVIs, to the relevant origin and destination state animal-health officials.
11. Corrections, Revisions & Voids. Corrections, revisions, or voids of a submitted certificate are subject to the applicable USDA or state process. Kruiz facilitates these where supported but does not control government acceptance, timing, or outcome.
12. Data Security & Confidentiality

Kruiz implements industry-standard encryption (both at rest and in transit) to protect Customer Data against unauthorized access. Both parties agree to hold each other’s Confidential Information (including software architecture, business plans, and Customer Data) in strict confidence and to use it only to fulfill the obligations of these Terms.

6. Term, Termination, and Data Retrieval

Either party may terminate a B2B subscription for cause with thirty (30) days’ written notice of a material breach. Upon cancellation or termination, Kruiz will retain Customer Data in a secure, read-only state for a limited period to allow the Business Customer to export its records. Following this export period, Kruiz will delete or anonymize the Customer Data, except where retention is required by USDA or state veterinary compliance laws — such as the 5-year certificate archive applicable to export health certificates and interstate eCVIs.

7. B2B Limitation of Liability

IN NO EVENT SHALL KRUIZ’S AGGREGATE LIABILITY TO A BUSINESS CUSTOMER ARISING OUT OF OR RELATED TO THE SAAS SUBSCRIPTION EXCEED THE TOTAL AMOUNT PAID BY THE BUSINESS CUSTOMER TO KRUIZ FOR THE SAAS SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE FIRST INCIDENT OUT OF WHICH THE LIABILITY AROSE. KRUIZ SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF REVENUE OR LOSS OF DATA, NOR FOR ANY DAMAGES ARISING FROM THIRD-PARTY OR GOVERNMENT DELAYS, REJECTIONS, OR ACTIONS (FOR EXAMPLE, USDA/APHIS PROCESSING OR DISCRETION, OR THIRD-PARTY COURIER DELAYS), AS DESCRIBED IN SECTION 4.