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Kruiz, Inc. Privacy Policy

Last Updated: 04/09/2026

How to Read This Policy:

  • PART A applies to all general users, pet owners, and travelers using the Kruiz app and website for booking and general information.

  • PART B applies exclusively to veterinary clinics, pet transport services, and other commercial partners utilizing the Kruiz B2B SaaS Platform.

Introduction

This Privacy Policy explains how Kruiz, Inc. (“we,” “us,” “our”) collects, uses, and protects your personal information when you use our pet travel App, website, and related services (collectively, “Services”). This policy also outlines your rights under the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA) for users in California.

PART A: GENERAL & CONSUMER PRIVACY POLICY

1. Information We Collect

  • Account and Profile Data When you create an account, we collect personal details to build user and pet profiles. You may also choose to provide additional information like gender or birthdate.

    • User Details: Name, email address, zip code, location, contact information, and travel preferences.

    • Pet Details: Name, breed, age, health information, and travel needs.

  • How We Use Profile Data:

    • Provide personalized recommendations for pet-friendly accommodations, travel services, and activities.

    • Simplify repetitive booking tasks.

    • Enhance your overall experience within the Kruiz platform.

    • Consent Notice: By signing up, you consent to Kruiz sending marketing emails, promotional offers, and service updates. You can unsubscribe at any time via email links or by contacting support@kruiz.co.

  • Public Content Any content you share through our Services (reviews, photos, comments) is intended for public consumption and may be displayed on third-party sites or shared with businesses.

  • Transactional Information When you make a transaction, we collect your name, contact details, and payment information. This is shared securely with third-party service providers for processing.

  • Activity Data We collect data on your usage of the Services, such as search activity, pages viewed, device information, and location data (which you can control through your device settings).

  • AI Chatbot Interaction Data When you interact with Kruizy, our AI chatbot, we collect and store your queries and responses to:

    • Provide tailored recommendations based on your preferences.

    • Improve chatbot functionality over time.

    • Enhance your overall experience.

    • Note: Kruizy’s recommendations should always be verified directly with relevant service providers (e.g., airlines, hotels).

  • Use of Personal Information in Surveys If you participate in surveys or Kruiz-sponsored giveaways and provide your information, you consent to its use for marketing and promotional offers. You may unsubscribe at any time.

  • Data We Receive from Other Sources

    • Service Providers: Partners (e.g., hotels) may share information regarding your stay, customer service issues, pet incidents, or fraud complaints.

    • Strategic Partners: Entities that help promote our services may share data with us.

    • Co-Travelers: If someone books a trip on your behalf, they will provide us with your personal and pet information.

  • Data You Provide About Others If you book for another person or pet, you must provide their personal information. You are solely responsible for ensuring the person (or pet owner) has consented and understands how Kruiz will use their information.

2. How We Use Your Information

  • Service Provision: To process bookings, personalize content, and improve interactions.

  • Marketing: With your consent, we may use your information for promotional emails or personalized advertisements.

  • Legal Basis (GDPR): We process your data based on your consent, legitimate interests, or legal obligations.

  • Legal Basis (CCPA): We process your information, including payment and contact details, in compliance with the CCPA.

  • Safety, Security, and Fraud Prevention: To protect our Platform, users, and partners. We use data to detect and prevent fraud, abuse, and security incidents.

  • Customer Support & Call Monitoring: To resolve issues and provide support. We may monitor or record support calls, chats, and emails for quality assurance and training.

3. Data Sharing and Disclosure

  • Third-Party Service Providers: We share data with providers who help operate our Services (e.g., payment processors, analytics). They are contractually obligated to handle your data securely.

  • Legal Requirements: We may disclose your data if required by law or to protect the rights of Kruiz and our users.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

4. User Rights

  • Access and Control: All users have the right to access, correct, or delete their personal and pet data, and to opt out of certain data processing activities.

  • GDPR Rights (EEA Users): Users in the EEA have additional rights, including:

    • Data portability.

    • Restricting or objecting to data processing.

    • Withdrawing consent at any time.

  • CCPA Rights (California Users): California residents have the right to:

    • Know what personal information is collected.

    • Request the deletion of their information.

    • Opt out of the sale of personal information.

To exercise any of these rights, please contact us at support@kruiz.co.

5. Data Security, Retention, and Deletion

  • Security Measures: We implement reasonable measures to protect your data. However, no internet transmission method is 100% secure.

  • Data Retention: Your data is retained only as long as necessary to provide our Services or as required by law.

  • Data Deletion: You can request account deletion by contacting us. Note that certain app features may become inaccessible after deletion.

6. Cookies and Tracking Technologies

  • Usage: We use cookies to enhance authentication, security, and analytics.

  • Managing Cookies: You can adjust cookie preferences through your browser or App settings. Disabling cookies may affect site functionality.

7. International Data Transfers (GDPR) For EEA users, if your data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

8. Children’s Privacy Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child under 13, we will delete it promptly.

9. Changes to this Privacy Policy We may update this Privacy Policy from time to time. Significant changes will be communicated through our Services or via email. Your continued use of the Services after updates constitutes acceptance of the revised policy.

10. Contact Information & Data Requests For questions, concerns, or data requests (access, correction, deletion), please contact us at support@kruiz.co. To unsubscribe from emails, follow the link in our communications or reach out to us directly.

PART B: NOTICE TO BUSINESS CUSTOMERS (SAAS PLATFORM)

This section applies specifically to veterinary clinics, pet transport services, and other commercial partners (“Business Customers”) who utilize Kruiz’s B2B software-as-a-service (SaaS) platform to manage client and pet records.

Kruiz as a Data Processor: When a Business Customer inputs their clients’ personal information (Human PII) and pet medical records into the Kruiz platform, the Business Customer acts as the “Data Controller,” and Kruiz acts as the “Data Processor.” We only process this “Customer Data” to provide the SaaS services, fulfill our contractual obligations, and as instructed by the Business Customer.

Information We Collect from Business Customers:

  • Account & Billing Data: Administrator names, clinic addresses, contact details, and payment information required to manage your SaaS subscription.

  • Service Data & Logs: Technical usage information, IP addresses, and system activity logs to ensure platform security, troubleshoot bugs, and improve system performance.

  • Client & Patient Data: Pet health certificates, vaccination records, and associated human owner PII (Name, Address, Phone, Email) inputted by the clinic.

Data Retention and Regulatory Compliance (The 5-Year Archive): To assist our Business Customers in complying with United States Department of Agriculture (USDA) regulations and state veterinary medical board requirements, Kruiz maintains a secure, 5-year soft-delete archive of pet health and travel certificates. When a Business Customer “deletes” a record within their dashboard, the record is removed from active view but securely retained in an encrypted state for up to 5 years to satisfy legal audit requirements, after which it is permanently destroyed.

End-User Privacy Rights: If you are a pet owner whose data was inputted into Kruiz by your veterinary clinic, any requests to access, correct, or delete your personal information under the CCPA, GDPR, or other privacy laws must be directed to your veterinary clinic (the Data Controller). Kruiz will assist the clinic in fulfilling these legal requests securely.